web hosting FAQ
Frequent asked questions about our
web hosting and answers to those common questions. If you do not
find your question here please Contact Us.Pre-sales
web hosting questions
Q. Will you place ads on my site?
A. We will NOT place ads on your site.
Q. Do you allow sites to advertise for money, on their
web site?
A. Yes, we allow sites to have commercial advertisements.
Q. What forms of payment do you accept?
A. PayPal
Q. Are your server's Unix, or NT?
A. Our servers are Linux Red Hat 7.3. and Red Hat 9.0
Q. Do you allow adult sites?
A. Yes, we allow adult sites. As long as the models are legal.
Q. Is tax included with my monthly or yearly plan?
A. Yes, tax is included within the price.
Q. What control panel do you use and do you have a
demo?
A. The control panel we use is called Cpanel. A demo of Cpanel can be
found here
Login with the username demo, and the password demo.
Q. Can I pay monthly?
A. Yes, you may pay monthly, quarterly, Semi-Annually and Annually.
Q. Can I host friends?
A. Yes, you may host your friends.
Q. How long does it take to setup my account?
A. Your web hosting account will be setup automatically within about 15 minutes of
ordering. ** If your account is not created automatically it will be created within 24 hours **
Q. Are there any hidden costs, or setup fees?
A. No
Q. Do you offer telnet or shell access?
A. No due to security reason's we do not offer telnet or shell
access.You are still able to unzip files on the server using our file
manager as well as the ability to setup cron jobs.
Q. Can I password protect directories?
A. Yes you can password protect directory's within CPanel, it's a standard feature in our service.
DNS
Q. How long does it take to get my domain working?
A. It usually takes 24-48 hours for a domain to fully propagate.
Q. What do I set my domains name server's to?
A. Please read your welcome e-mail as it contains all your web hosting account information. If you have lost your welcome email please contact us and we will send you your information again.
Control panel
Q. Do you have a manual for our control panel?
A. Go to http://www.cpanel.net/docs/cp/index.html
Q. Where do I go to
login to my control panel?
A. You go to http://www.yourdomain.com/cpanel
Q. How do I make sub-domains?
A. To make a sub-domain login to your control panel and click "domain
management" inside of domain management you will see a place to manage
and add sub-domains.
FTP
Q. Where can I download a free FTP?
A. We recommend downloading WS FTP from here
Q. It's not letting me upload my files what's wrong?
A. Make sure you are uploading to the right web directory which is the
public_html folder.
Q. Why doesn't my ftp
password change when I change my Cpanel password?
A. Please allow 24 hours for your FTP password to sync with your Cpanel
password.
Paths
Q. What is the path to my users files?
A. The path is /home/username/public_html
Q. What is the local
path to perl?
A. The path to perl is /usr/bin/perl
Q. What is the path to
curl?
A. The path to curl is /usr/bin/curl
Q. What is the path to
ImageMagick?
A. The path to ImageMagick is /usr/bin/
Q. What is the path to
convert for ImageMagick?
A. The path to convert is /usr/bin/
Q. What is the path to
sendmail?
A. The path to sendmail is /usr/sbin/sendmail
E-mail
Q. How do I create
email accounts?
A. To create an email account login to your control panel and click
add/remove email account's.
Q. What do I put for
both incoming and outgoing mail server?
A. For both incoming and outgoing mail server put mail.yourdomain.com
Q. Where do I go to
check my emails using my browser?
A. yourdomain.com/webmail/
Q. How can I setup
webmail to go directly to horde, neomail or squirrel mail?
A. Login to the one you prefer to use after doing so copy the entire
url from your address bar. You will not login to your cpanel and create
a subdomain to go to the address you just copied.
CGI/ASP/PHP/MySql/JSP
Q. None of my cgi scripts are working on the server. How do I get
them to work?
A. Make sure that they are chmoded to 755
Q. How do I create
databases and manage them?
A. Login to your cpanel and click MySQL Databases. After your database
is created you can manage it from phpmyadmin. This can be found at the
very bottom of the MySQL page.
Software
Versions
Q. What version of php are you using?
A. We are using version 5.2.6
Q. What version of
perl are you using?
A. We are using version 5.8.8
Q. What version of
MySQL are you using?
A. We are using version 5.0.51
Q. What version of
cpanel are you using?
A. Our servers automatically stay up to date with the most recent
stable Cpanel version.
Billing
Q. How do I get the 30 day money back?
A. Simply email us your username, password, and why you wish to cancel
within thirty days, and we process your refund in less then 24 hours.
Q. How do I make a
payment?
A. All online payments are recurring. Your payment will automatically
be deducted.
Q. How do I stop
billing?
A. If you wish to close your account simply email us your username,
password, and why you wish to cancel. You must also include "I give you
permission to delete my website and all of it's content."
SSL
Q. What is the difference between shared ssl and private ssl?
A.
A shared ssl displays as https//ip/~yourusername/
A private ssl would display as
https://www.yourdomain.com in the address bar.
Q. How do I purchase a private ssl from you and what type is it?
A.
Please email to do so.
Q. Whats the path to the free shared ssl?
A.
We need to activate the shared ssl on each site manually that will
require it.
Q. I'm going to purchase my own ssl what do I need to know?
A.
Our servers are Apache + Mod SSL If you require assistance from us to
install it there will be a $30.00 installation fee.
Q. How do I transfer a ssl?
A.
Every place that sells ssl's has a different transfer procedure. You
will need to ask the supplier
you purchased it from.
Q. READ THIS BEFORE SETTING UP A SUBDOMAIN!
A.
To create a sub domain cpanel asks for the name you wish to use. MAKE
SURE the subdomain name you give it doesn't have a folder already named
that name. If it does the sub will not work. Example... I want to
create the subdomain test.hostinginexpensive.com so my sub name is going to be
test. If I already have a folder in my ftp named test I need to delete
it or rename it to something different before I create the subdomain
with the test name from cpanel.
Q. What is a subdomain?
A.
www.hostinginexpensive.com is a domain name. A subdomain is anything that replaces
the www in a domain name. subdomain.hostinginexpensive.com is a subdomain. www.subdomain.hostinginexpensive.com
is not a subdomain.
Addon Domains
Q. What is an addon domain?
A.
An addon domain is a fully functional domain that will work out of a
folder in your main sites ftp.
Q. READ THIS BEFORE SETTING UP AN ADDON DOMAIN!
You cannot create an addon domain if your dns hasn't proprograted to the server already. So after you change the sites dns you are trying to add you will need to wait 24-48 hours before attempting to create your addon domain.
A. There are three fields cpanel asks for when creating an addon domain.
1. "New Domain Name:" You will put in the newdomain.com do not put www in the name!
2. "Username/directory/subdomain Name:" This will be the folder cpanel creates in your main accounts ftp. MAKE SURE that the name you give it doesn't already have a folder. Example... If you want to give it the username chris. You cannot have a folder in your account named chris already. If you do and still try creating the username for the addon domain to be chris you will mess a lot of things up!!!
3.
"Password:" fill in any password you want here.
Q. Help I added an addon domain why did it say subdomain added?!!?
A. It creates it as a subdomain by creating the folder within your main sites ftp. Please ignore this! It is a fully functional domain name. It is only called a subdomain when in fact it is an addon domain.
